Política de envio

 

At QuelleClasse, we strive to make your shopping experience seamless from start to finish. Each order is carefully prepared, quality-checked, and efficiently dispatched so you receive your items as quickly as possible — no matter where in the world you are.

Processing Time

• All orders require 1–3 business days for confirmation, quality check, and shipment preparation.

• During peak periods or holidays, processing may take up to 6 business days.

Shipping Times

Once processed, estimated shipping times vary depending on the customer’s location:

The indicated times do not include customs clearance or transportation delays. During high-demand periods, such as holidays, additional delays may occur.

Shipping Confirmation & Tracking

• Once an order has been shipped, you will receive a shipping confirmation email with tracking details.

• We recommend monitoring the tracking updates regularly to stay informed about your delivery status.

Delivery Terms & Conditions

• We make every effort to meet the estimated delivery timeframes; however, delays may occur due to customs checks, weather conditions, courier capacity, or other external factors beyond our control.

• QuelleClasse is not responsible for:

  • Incorrect or incomplete delivery information provided by the customer.

  • Delays caused by customs, strikes, or courier disruptions.

  • Packages marked as “Delivered” by the courier but lost or stolen after delivery confirmation.

Lost or Undelivered Orders

• If a package is not delivered within 30 business days after shipment, please contact us at info@quelleclasse.com for investigation.

• If the carrier confirms the package is lost, we will resend the product at no additional cost.

• If tracking shows “Delivered,” the order is considered fulfilled and disputes will not be accepted unless clear contrary proof is provided.

Address Changes After Shipping

• Address changes cannot be made once the order has been dispatched. Please ensure your details at checkout are accurate before placing your order.

Refunds and Cancellations Related to Shipping

• Orders cannot be cancelled once processing has begun.

• Some orders may be shipped within 12–24 hours, making timely cancellations impossible.

• Orders already in transit cannot be cancelled or refunded.

• Refunds or returns are not accepted for delays within the estimated shipping timeframe.

Returned Packages

• If a package is returned to us due to incorrect address details or refusal of delivery, the customer will be responsible for the costs of reshipping.

Declaration of Acceptance

By placing an order with QuelleClasse, you confirm that you have read, understood, and agreed to our Shipping Policy, Return Terms, and Refund Policy. These policies are available in the footer of every page on our website for review prior to completing your purchase.