Política de reembolso

 

At QuelleClasse, customer satisfaction is our priority. We take pride in offering luxury fashion pieces designed with care and attention to detail. Please read our return and refund policy carefully before making a purchase.

General Policy

We offer a 30-Day Return Guarantee only for items that are defective or incorrect.
Returns or exchanges due to size, fit, colour preference, or change of mind are not accepted, as detailed size charts are available on every product page to help you choose the correct size before purchasing.

Return Conditions

To be eligible for a return or refund, items must:

• Be unused, unworn, and in their original packaging with all tags intact.

• Be returned only if confirmed as defective or incorrect.

• Be approved in writing by our customer service team before being sent back.

We cannot accept returns for:

• Items that do not fit or if the wrong size was ordered.

• Items showing signs of wear, washing, or damage caused by misuse.

• Intimate apparel, swimwear, underwear, shapewear, or any items in direct contact with the body.

• Sale or clearance items.

• Personalized or custom-made products.

How To Request a Return

To start a return, please contact us within 7 days of receiving your order by email at info@quelleclasse.com with the following:

• Order number

• Full name

• Reason for return (with photos or video evidence if defective/incorrect)

Our team will review your request and provide detailed return instructions. Items returned without prior approval will not be accepted or refunded.

Return Shipping

• All returns must be sent exclusively to our Central International Warehouse.

• Returns sent to our company headquarters or any other address will not be processed, as these locations are administrative offices only.

• Customers are responsible for return shipping costs when the return is not due to our error.

• If the item received is defective or incorrect, we will cover the cost of the replacement.

• All returns must be sent using a trackable shipping service. QuelleClasse cannot be held responsible for lost, delayed, or untraceable returns.

Refunds

• Once the returned item is received at our Central International Warehouse and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to the original payment method within 7–14 business days.

• Original shipping costs are non-refundable.

• Refunds will only be issued once the item is inspected and confirmed as defective or incorrect.

• Returns for size, fit, colour, or preference reasons will not be refunded under any circumstances.

Exchanges

We only replace items if they are defective or incorrect. Exchanges for different sizes, colours, or preferences are not available.

Order Cancellations

• Orders cannot be cancelled once processing has begun.

• If you wish to cancel immediately after purchase, please contact us within 2 hours of placing the order. Once packed or shipped, cancellations are no longer possible.

Important Notes

• All measurements are clearly displayed on each product page. Customers are responsible for reviewing size charts before purchasing.

• Our registered company office is located in London, UK (Regent Street). Please note that this is an administrative office only and not a logistics or customer service point.

By placing an order, you agree to this policy.